Privacy and Policy

1. Information You Provide to Us Directly

KOA may collect different information from or about you depending on the manner in which you use the services. The following examples are provided to help you better understand the information we may collect through your use of the services.

When you sign up for and use the services we will collect any information you provide to us directly, such as the following:

Registration Information:

In order to use certain features of our site, such as purchasing or registering for a course, you are required to register for an account, and in that case, we will collect and store any registration information that you provide, such as email address, password and your date of birth.

Profile Information:

You may also have the option of providing additional information about yourself that you may choose to enter to create a profile. Your profile and profile information may be publicly viewable to others.

Public Posting / Shared Content:

Some of the services may allow you to interact with other users and/or post, share, communicate or otherwise transmit content publicly, such as by posting in the Students’ Discussion forum under each course. We may collect and store public postings and shared content. Shared content may be publicly available or viewable by other people registered on the site, depending on where such content is posted.

By sharing content, you hereby grant KOA a right and license to reproduce, distribute, publicly perform, offer, market and otherwise use the public postings and shared content.

Course Information:

KOA allows you to enroll in and take online courses on a variety of topics . Taught by qualified instructors, there are reviews for each course left by previous students. We collect all course-related information which includes, but is not limited to, course content, assignments, quiz completion activities, answers to questions and other submitted items that satisfy the course requirements.

Payment Information:

If you make any purchases through our services, such as for courses, we may collect certain information regarding your purchase as necessary to process your order. You will be required to provide certain payment and billing information directly to our payment processing partners, including but not limited to your name, credit/debit card information. We do not access, store or collect your credit/debit card information.

Communications, Support Requests, Potential Abuse:

If you contact us for assistance, to report a problem, potential abuse or another concern regarding the services, including before you have created an account, we may collect and store your contact information, communication, and/or other information about you. This includes, but is not limited to, your name, e-mail address, location, operating system, IP address, any other information you provide us in the course of such communications, and/or other information that may be collected by automated means described herein. We reserve the right to conduct further research and obtain further information as necessary. We will use the information to respond to you and research your request/communication, all in accordance with the provisions of this Privacy Policy.

2. Information We Collect Through Automated Means

When you access our site, including browsing our courses or other site pages, we collect certain information by automated means. This information may include without limitation: Usage statistics about your interaction with the services, including courses accessed, time spent on pages or the services, pages visited, search queries, click data, portions of the services used, date and time, and other information regarding your use of the services.

Geolocation Information: IP addresses received from your browser or device may be used to determine your approximate location, such as the city, state and/or country associated with an IP address.

3. Cookies and Data Collection Tools

Some of the services may allow you to interact with other users and/or post, share, communicate or otherwise transmit content publicly, such as by posting in the Students’ Discussion forum under each course. We may collect and store public postings and shared content. Shared content may be publicly available or viewable by other people registered on the site, depending on where such content is posted.

By sharing content, you hereby grant KOA a right and license to reproduce, distribute, publicly perform, offer, market and otherwise use the public postings and shared content.

4. How We Use the Information We Collect

KOA may use the information we collect through your use of the services to:
  • Provide, administer, and facilitate your use of the services, including to display customized content;
  • Process or fulfill your request(s) and/or order(s) for courses, products, services, information or features;
  • Communicate with you concerning your account by:
    1. ○ Responding to your questions or concerns;
      ○ Sending you service and administrative messages and information, including comments from instructors, those about changes to the service, and updates to our Terms of Use, and Privacy Policy;
      ○ Emailing you information or providing in app messages about your progress in courses, rewards programs, new services, new features, promotions, newsletters, and other available courses, which you can opt out of at any time;
  • Understand and improve the Services and develop new products, services or features.
  • 5. When and How We May Share/Disclose Your Information with Third Parties

    We will share your information which may include Registration Information, Profile Information, and Shared Content and Course Information) with the following third parties or under the following circumstances or as otherwise described in this Privacy Policy:

    About You with the Instructor:

    We may share course Information, assignment, and quiz completion activity, and certain registration Information (except for your email address) and profile information with instructors of the courses in which you enroll or for which you request information.

    6. How to Delete Your Account and what Happens when Your Account is Terminated or Deleted

    If you are a student or an instructor, and wish to delete your student account, you may do so by emailing your account deletion request to koa.helpdesk@iou.edu.gm. In case of an instructor, the conditions mentioned in the Terms & Conditions for Instructors will decide what happens to the course material shared on the site.

    7. Modifications to this Privacy Policy

    From time to time, we may update this Privacy Policy. If we make any material change to this Privacy Policy. We will notify you via email or through notification posted on our website.

    If you have any questions about our use of cookies, please email us at koa.helpdesk@iou.edu.gm.